A healthcare organization’s onboarding process was notorious for generating IT support tickets. We built FusionManager, an all-in-one platform that automated user account creation and permissions, drastically reducing errors and tickets.
Onboarding new employees involves multiple steps: setting up emails, granting permissions, and ensuring compliance. Manual processes often lead to mishaps and delays. FusionManager centralizes and streamlines onboarding, freeing up IT resources to focus on more strategic tasks.
The Challenge
- High Volume of Errors: Manually creating and configuring each user account meant frequent typos and missed permissions.
- IT Bottlenecks: Support tickets piled up, as every new hire required multiple interactions with IT staff.
- Poor New-Hire Experience: Delayed system access hurt employee morale and productivity right from day one.
What We Did
- FusionManager Implementation: We developed a cloud-based onboarding solution that integrated directly with HR systems like ADP Vantage and Active Directory.
- Role-Based Access Control: Permissions were auto-assigned based on department and role, reducing misconfigurations.
- Self-Service Dashboard: Managers could track onboarding status in real time, update employee details, and trigger automated setup tasks without contacting IT.
50% Reduction in Tickets
Automated provisioning and configuration drastically cut down requests for IT assistance.
Rapid Onboarding
New hires were set up within 24 hours, down from an average of 5 days.
Improved Morale
Employees began their roles with immediate access to necessary systems, boosting overall satisfaction.
